What is the primary purpose of case management in eligibility services?

The primary purpose of case management in eligibility services is to streamline the process of application assessment and service coordination. This involves organizing and coordinating necessary services for clients to ensure they receive appropriate support efficiently and effectively. Case managers serve as a point of contact who can guide clients through the eligibility process, help in gathering required documentation, and ensure that applications are processed in a timely manner. By facilitating communication among various stakeholders, including clients, service providers, and community resources, case management enhances the overall experience for individuals seeking assistance and improves outcomes by making programs more accessible.

The focus of case management is not on denying applications based solely on eligibility rules, providing a mere network of financial contacts, or evaluating program effectiveness; rather it is about improving the experience and accessibility of the services for those in need.