What is the primary function of Relay Indiana?

The primary function of Relay Indiana is to provide services for individuals with hearing or speech disabilities. This service enables effective communication between individuals who are deaf, hard of hearing, or have speech impairments and those who do not. Relay services facilitate confidential calls by utilizing specially trained operators who relay conversations to ensure that all parties can communicate clearly, regardless of their communication abilities. This service is crucial because it empowers individuals with disabilities to engage in everyday communications, including making phone calls related to employment, emergencies, and social interactions, thereby promoting inclusion and accessibility.

While assisting individuals with financial planning, connecting low-income families with housing resources, and managing mental health services are valuable services, they do not represent the core mission of Relay Indiana. The focus on communication accessibility differentiates Relay Indiana's primary function from these other important but separate services.