What characterizes 'intensive case management'?

The correct answer highlights that 'intensive case management' is characterized by a more focused approach on clients with complex needs. This model is designed to provide personalized, comprehensive support for individuals facing substantial challenges, which may include mental health issues, substance abuse, homelessness, or other significant barriers to achieving stability and self-sufficiency.

Intensive case management involves working closely with these clients to assess their unique situations, develop tailored service plans, coordinate various services, and facilitate access to resources. The emphasis is on building a strong relationship with the client to ensure adherence to the service plan and to provide the necessary guidance and support as they navigate obstacles.

In contrast, the other options do not align with the principles of intensive case management. High-volume client cases, a casual approach to follow-ups, or a focus on immediate resolutions do not adequately address the complexities and ongoing support required for clients who have multifaceted issues. Intensive case management is about depth and sustained engagement rather than just resolving issues quickly or managing larger caseloads without the necessary individualized attention.