In the context of eligibility services, what does 'case management' involve?

Case management refers to a comprehensive process that focuses on assessing, planning, and coordinating care or services tailored to meet the specific needs of clients. It involves working collaboratively with clients to identify their requirements and challenges, creating a structured plan to address those needs, and ensuring that the necessary services are accessed and delivered effectively.

This approach is essential in eligibility services, as it ensures that individuals receive the appropriate support and resources to improve their overall well-being. It encompasses various aspects, including understanding client needs, connecting them with services, and monitoring their progress. By facilitating this coordinated effort, case management plays a crucial role in achieving positive outcomes for clients, making it a foundational component of effective eligibility services.